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Before Your Order Arrives Contact our customer service representatives. When you do, they’ll need the following information: Customer number or the name & address the order was placed under. The order date. What part number(s) you ordered. After Your Order Arrives Inspect your parts when they arrive. Your packing slip can answer the most frequently asked questions. If you still have a question, contact our customer service line. When you call, we will need the following information: Customer number (located on invoice above your name.) Name & Address the order was placed under. Your invoice number (located in the upper right hand corner of invoice.) What part number(s) you ordered. The order date Before You Contact Us To speed your order and make your purchase as easy as possible, please make note of your motorcycle’s model description and year. It’s also a good idea to keep a record of modifications you made in the past that might affect the fitment of new parts. Have your credit card ready. Be sure of the card’s billing address and your shipping address. Finally, be ready to give your customer service representative your customer number and catalog source code found on the back cover of your catalog. Our Goal is 100% Customer Satisfaction At Harley parts shop, our goal is 100% customer satisfaction. We take pride in providing exceptional customer service and free technical support. In the event you have a problem with your order, it’s our objective to make sure you are satisfied. If you have any issues with your order, please contact out knowledgeable customer service team or our technical support experts to resolve your issue. About Our Prices Prices and descriptions are subject to change without notice. All prices are in U.S. dollars. Suggested retail prices listed in distributor catalogs may vary from J&P Cycles’ retail prices. Items can be withdrawn from sale at any time because we cannot control price increases from our distributors (we will not charge you the increased price without notifying you first). Not responsible for typographical errors. WE RESERVE THE RIGHT TO SUBSTITUTE PRODUCTS FOR COMPARABLE OR LIKE ITEMS. Ordering Ways to Order Ordering Online: All of the products in our catalogs, plus thousands more, are available for purchase online 24 hours a day, 7 days a week. We offer a secure environment for your privacy and protection. Ordering by Telephone: In the United States and Canada, please call: 1-815-881-2309. From all other locations worldwide, please call: 1-815-881-2309 Sales Tax According to state laws concerning sales and use tax liability, we are required to charge sales tax based on products and services sold in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, & Wyoming. If you are exempt from being charged sales and use tax, please email your tax exemption certificate to: info@harleypartsshop.com Tires and Batteries purchased may require a Recycling Fee based on ship to address. The Recycling fee is required by state law to reduce the amount of waste. This fee will be collected as part of sales tax during checkout. For more information on sales tax and fees, please contact your state’s Tax Department. Special Orders If you want a product we do not have, we will try to find it for you. All special order parts require the entire order to be paid in advance. There are no returns allowed on special orders. Closeout Information Closeout items are sold at reduced prices to sell remaining inventory. Once sold out, closeout items cannot be purchased any longer. Closeout items cannot be returned unless defective, but are eligible for our standard return policy. Closeout items are not guaranteed to be the most recent models of the item.